Terms of service

Terms of Service for Planet Paw USA

Effective Date: September 1, 2025

1. Introduction

Welcome to Planet Paw USA ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, www.planetpawusa.com (the "Site"), and the purchase of pet products, including Cozy Paw Dens, Paw Palaces, Cat Feast Nooks, Dog Feast Nooks, Paw Travel Nooks, and Paw Grooming Nooks. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Use of the Site

  • Eligibility: You must be at least 18 years old to use the Site or make purchases.
  • Acceptable Use: You agree to use the Site for lawful purposes only. You may not use the Site to engage in fraudulent, harmful, or unauthorized activities, including violating intellectual property rights or attempting to disrupt the Site’s functionality.
  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login details and any activities under your account.

3. Products and Pricing

  • Product Descriptions: We strive to ensure all product descriptions (e.g., pet beds, feeders, travel gear, grooming products) are accurate. However, we do not guarantee that descriptions, images, or specifications are error-free.
  • Pricing: Prices are listed in USD and subject to change without notice. We reserve the right to correct pricing errors. Prices include a markup (e.g., 35% or 100%) to cover operational costs and may include free shipping on select items.
  • Availability: Products are subject to availability through our trusted US and EU suppliers. We reserve the right to limit quantities or discontinue products without notice.

4. Orders and Payments

  • Order Placement: By placing an order, you agree to purchase products under these Terms. Orders are subject to acceptance, and we may refuse or cancel orders at our discretion (e.g., due to stock issues or suspected fraud).
  • Payment: We accept payments via Shopify’s secure payment gateways (e.g., credit cards, PayPal). You agree to provide accurate payment information and authorize charges for your order, including applicable taxes.
  • Cancellations: Orders may be canceled before shipment by contacting planetpawusa@gmail.com.com
  • . Once shipped, orders are subject to our return policy.

5. Shipping and Delivery

  • Shipping: We partner with US and EU suppliers to offer fast shipping (typically 3–8 days within the US and EU). Delivery times are estimates and may vary due to carrier delays, customs, or other factors beyond our control.
  • Risk of Loss: Risk of loss transfers to you upon delivery to the carrier. We are not responsible for delays or damages during transit.
  • International Orders: For orders outside the US, you are responsible for customs fees, duties, or taxes.

6. Returns and Refunds

  • Return Policy: We accept returns within 14 days of delivery for unused, undamaged products in original packaging, subject to our suppliers’ policies. Contact
  • planetpawusa@gmail.com.com
  • to initiate a return.
  • Refunds: Approved refunds will be processed within 7–10 business days to the original payment method, excluding shipping costs. Some products may incur restocking fees.
  • Non-Returnable Items: Personalized or used grooming products (e.g., shampoos, brushes) are non-returnable for hygiene reasons.

7. Limitation of Liability

  • To the fullest extent permitted by law, Planet Paw USA is not liable for indirect, incidental, or consequential damages arising from your use of the Site or products, including but not limited to loss of use or data.
  • Our liability is limited to the purchase price of the product in question.

8. Warranties

  • Product Warranties: Products are subject to manufacturer warranties, if any, as provided by our suppliers. We do not offer additional warranties beyond those provided.
  • Disclaimer: Products are sold “as is,” and we disclaim all implied warranties, including merchantability or fitness for a particular purpose, to the extent permitted by law.

9. Privacy

Your use of the Site is subject to our Privacy Policy, which governs the collection and use of your personal information. Please review it at www.planetpawusa.com/privacy-policy.

10. Intellectual Property

All content on the Site, including logos, images, and text (e.g., “Planet Paw USA,” “Cozy Paw Dens”), is our property or licensed to us and protected by copyright and trademark laws. You may not reproduce, distribute, or modify content without our written consent.

11. Governing Law

These Terms are governed by the laws of the United States and the State of [Your State, e.g., Delaware], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Your State].

12. Changes to Terms

We may update these Terms at any time by posting the revised version on the Site. Your continued use of the Site constitutes acceptance of the updated Terms.

13. Contact Us

For questions or support, contact us at:

Thank you for choosing Planet Paw USA for your furry friends’ needs!